If you completed a shift and haven't received payment, here's how to report it:
Step 1: Check your payment timeline
Standard Pay takes 2–3 business days after your shift is processed.
QuickPay arrives the same day your shift is processed.
Event shifts may take 3–5 business days.
If you're within this window, please wait before submitting a ticket.
Instant Pay: If you’re eligible for Instant Pay, funds will be available immediately after the timesheet is processed. Note that Instant Pay doesn’t bypass the need for timesheet submission and approval.
Step 2: Check that your shift shows as "Complete" in the app If your shift still shows as "In Progress" or has not been marked complete, the payment has not yet been initiated. Contact support if it's been over 24 hours since your shift ended. If the shift shows as "Complete" but the business has not yet submitted the timesheet, payment may still be delayed. Confirm timesheet submission with your on-site supervisor. Additionally, ensure the shift appears on your Traba schedule, as payments are only processed for officially scheduled shifts. If a shift is missing, contact your supervisor to have it added. If your payment status shows as "processing," try refreshing the payment screen in the app to resolve potential display issues.
What if I didn’t clock in or out?
If you couldn’t clock in or out, gather proof of your hours (e.g., photos of the signed timesheet) and submit a time correction form. Ensure location services are active during your shift, including clock-in and clock-out, to verify your attendance. For unscheduled shifts, ask your supervisor to confirm your attendance and request that the shift be added to your schedule. Additionally, the business should email Traba to report your hours for payment processing.
Step 3: Submit a Missing Pay ticket If the timeline has passed and you still haven't been paid:
Open the Traba app → tap the chat icon.
Select "Earnings or pay issues" from the menu.
Provide: shift date, company name, shift time, and the amount you believe is missing.
Common reasons pay may appear missing:
Your payment method is outdated or unlinked — check Settings → Payments.
The payment shows "Deposited" but your bank hasn't posted it yet (allow 1–3 extra bank days).
A time adjustment was made to your hours — check the app for any adjustment notifications.
Your shift had a timesheet that required employer sign-off, which may delay processing.
Preventive Measures
Confirm shifts in advance to ensure they are listed in the Traba app before working.
Maintain proactive communication with your on-site supervisor to confirm hours and resolve any discrepancies.- Your bank account may have restrictions preventing the payment from processing — check with your bank to resolve any issues.