All Traba payments are processed through Stripe. If you're having trouble with your Stripe account — especially if verification codes are going to the wrong place, or you're seeing account information that doesn't match yours — here's how to fix it.
I see a phone number or email in Stripe that isn't mine
The information you see in Stripe may be tied to your Stripe account, not your Traba profile — these are two separate systems. If your Traba profile shows the correct contact details but Stripe shows something different, the most likely cause is a duplicate or old Stripe account attached to your profile.
You will need to contact Stripe support directly at support.stripe.com to request that the details be updated, as we at Traba are unable to do this for you.
I have two Stripe accounts and don't know which one is linked
Traba can only have one Stripe account linked at a time. If you've set up Stripe more than once — for example, under two different email addresses — contact Traba support and we'll confirm which account is active and remove any duplicates.
My Stripe account is set up but payments still aren't arriving
If your Stripe account looks correct but payments aren't coming through, check the following:
Make sure your bank account details in Stripe are correct (routing and account number)
Make sure your bank account is a US-based account — Stripe does not support international bank accounts for Traba payouts
Check that your Stripe account is not restricted or suspended — log in at dashboard.stripe.com to see any alerts or action items
If everything looks correct and you're still not receiving payments, contact Traba support with the shift date and amount in question.
I can't log into my Stripe account at all
If you've forgotten your Stripe login or are locked out, visit support.stripe.com — Traba cannot access or modify your Stripe account on your behalf. Stripe's support team can help you recover access.
Note on Stripe two-factor authentication
If Stripe is asking you to verify your identity via two-factor authentication and you no longer have access to the original phone or email, this must be resolved through Stripe directly. Traba cannot bypass Stripe's security process. Visit support.stripe.com and select "I can't access my account" for help.