All Traba payments are processed through Stripe. If you're having trouble with your Stripe account — especially if verification codes are going to the wrong place, or you're seeing account information that doesn't match yours — here's how to fix it.
Setting Up and Maintaining Your Stripe Account
To receive payments through Traba, you must set up and maintain your Stripe account. Here are the key steps:
Complete Stripe Onboarding:
Log in to your Traba account.
Navigate to the Payments or Payouts section.
Select "Connect Stripe account" or "Update payout details."
Follow the onboarding flow in Stripe, including accepting the Terms of Service. You will receive a confirmation email from Stripe once this is completed.
Provide Required Information:
Stripe may periodically request updates to your information or additional verification steps. Log in to your Stripe account regularly to check for any required actions. Failure to complete these steps may result in payment interruptions.
Resolve Account Restrictions:
If your Stripe account is restricted, you must resolve the issue directly within Stripe. This may include providing documents or completing your tax form (W-9). Traba cannot change your Stripe account status or restart the onboarding process.
I see a phone number or email in Stripe that isn't mine
The information you see in Stripe may be tied to your Stripe account, not your Traba profile — these are two separate systems. If your Traba profile shows the correct contact details but Stripe shows something different, the most likely cause is a duplicate or old Stripe account attached to your profile.
You will need to contact Stripe support directly at support.stripe.com for assistance. However, note that Stripe support cannot directly update your phone number; you must complete the self-service recovery process outlined in Stripe Express to update it.
I have two Stripe accounts and don't know which one is linked
Traba can only have one Stripe account linked at a time. If you've set up Stripe more than once — for example, under two different email addresses — contact Traba support and we'll confirm which account is active and remove any duplicates.
My Stripe account is set up but payments still aren't arriving
If your Stripe account looks correct but payments aren't coming through, check the following:
Make sure your bank account details in Stripe are correct (routing and account number)
Make sure your bank account is a US-based account — Stripe does not support international bank accounts for Traba payouts
Check that your Stripe account is not restricted or suspended — log in at dashboard.stripe.com to see any alerts or action items
Additionally, Stripe may require periodic verification steps as your earnings increase. Monitor your Stripe dashboard for notifications and complete any flagged actions promptly to avoid payout delays. Verification issues can also impact Instant Pay specifically. Ensure all required account verification steps are completed promptly to enable Instant Pay and avoid delays.
If everything looks correct and you're still not receiving payments, contact Traba support with the shift date and amount in question.
Regularly monitoring your Stripe dashboard for any required actions or notifications can help ensure uninterrupted payments.
Why Might My Instant Payout Be Delayed, and How Can I Resolve It?
Instant payouts are a convenient way to receive your earnings quickly, but there are several reasons why they might be delayed. Below are common causes and steps to resolve them:
Overview of Instant Pay
Instant Pay enables users to receive payments within minutes of processing, provided the feature is enabled and eligibility requirements are met. If Instant Pay is not enabled, payments are processed through the standard pay schedule, which typically takes 2–4 business days.
Common Reasons for Instant Payout Delays
Revocation of Instant Pay Feature: If your instant pay feature has been revoked, your payments will be processed through the standard pay system instead of instant pay, causing delays.
Account Verification Issues: Stripe may disable payouts if required account verification or information is incomplete.
Flagged Irregular Activity: Irregular activity, such as clocking out significantly after the scheduled end time or at a different location, may hold payments for review.
Payouts Already in Transit: Once a payout is marked as "in transit to bank," it cannot be expedited.
Failed Instant Pay Attempts: Failed attempts are reprocessed as standard pay, applying standard timelines.
Business Confirmation Pending: Payouts require business confirmation of completed work, such as timesheet or unit submission.
Instant Pay Not Enabled: If not enabled, funds are deposited within 2–4 business days.
Ineligible Payment Method: Non-eligible cards or banks default to standard pay.
Eligibility Not Yet Met: To qualify for Instant Pay, you must complete three perfect shifts, even if your bank supports it.
Steps to Resolve Payout Issues
Check Your Stripe Account Status: Complete any requested verification or missing information.
Avoid Irregular Activity: Clock in and out at the worksite and enable location services.
Enable Instant Pay: Activate Instant Pay to accelerate eligible payouts. Note that you must complete three perfect shifts to qualify for Instant Pay.
Update Payment Method: Use a payment method eligible for QuickPay.
Understanding the Pay Schedule and App Visibility
Pay details may not immediately appear in the app due to the payroll schedule. Here’s how the schedule works:
Monday–Tuesday: Review your prior week’s hours in the app during the review window.
Wednesday Evening: Paychecks are created and sent.
Friday: W‑2 pay for the previous week is deposited to your account.
Holiday Delays: If there’s a holiday, pay is delayed by one business day (e.g., deposit on Monday instead of Friday). Once the paycheck is created on Wednesday evening, your upcoming pay details will appear in the app.
I can't log into my Stripe account at all
If you've forgotten your Stripe login or are locked out, visit support.stripe.com — Traba cannot access or modify your Stripe account on your behalf. Stripe's support team can help you recover access.
How to Update Your Phone Number for SMS Authentication in Stripe Express
If you no longer have access to the phone number linked to your Stripe Express account, you can update it by following these steps:
Visit the Stripe Express Login Page
Go to express.stripe.com and enter the email address associated with your account.
Select the Recovery Option
On the screen requesting the 6-digit verification code, click on the option labeled “I no longer have access to this phone number.”
Authenticate Your Identity
Follow the prompts to verify your identity. This may include:
Entering a backup code (if available).
Answering security questions related to your account.
Uploading a document (e.g., government-issued ID) to confirm your identity.
Complete the Verification Process
Once your identity is verified, Stripe will temporarily disable two-factor authentication, allowing you to log in without a verification code.
Update Your Phone Number
After logging in, you will receive an email with instructions to reset your two-factor authentication. Follow these instructions to add your new phone number for SMS authentication.
Troubleshooting and Additional Support
If you encounter issues during the recovery process or cannot complete the steps, contact Stripe Express support for further assistance. They can guide you through additional verification steps if needed.
Note that Stripe support cannot directly update your phone number; you must complete the recovery process outlined above.
Important Notes
Ensure that the new phone number you provide is active and accessible for future SMS authentication.
Keep a backup code or other recovery options secure to avoid similar issues in the future.