Background checks are required before you can start working shifts on Traba. Most checks are completed within 1–3 business days, but in some cases they can take longer.
You will receive an email notification once your background check is processed and approved.
Why might my background check be delayed?
Your name is very common, which can require additional verification
There are records in multiple counties or states that need to be searched
The background check provider is experiencing high volume
Your information (name, date of birth, SSN) could not be verified — double-check that everything was entered correctly in the app- If flagged records are found, you will receive an email asking you to confirm or dispute the findings. Follow the instructions in the email to proceed.
What should I do while I wait?
You can complete the rest of your profile, review available shifts, and watch the in-app training videos while your check is being processed. This means you'll be ready to book a shift the moment your check clears.
If your status does not update, try refreshing the app and ensure all onboarding steps are completed.
What if it's been more than 5 business days?
Contact Traba Support through the app. Have your full name and the email address associated with your account ready so we can look into it quickly.
What happens once my background check is approved?
Once your background check is approved, you can:
Sign Up for Shifts: Browse and sign up for available shifts in the app. If a shift is full, join the waitlist to be notified if a spot opens.
Set Up Payment Method: Link your payment method to Stripe by navigating to Profile > Payments > Payment Method > Change Payment Method.
Check for Additional Requirements: Some shifts may have specific qualifications or be invite-only. Ensure your profile is up to date to access all opportunities.
What if my background check is rejected?
See our article: My background check was rejected, what do I do now?
Check your email for detailed information and next steps.