If your pay doesn't match what you expected, here's what to do.
First, check the following:
Did the shift run for the full scheduled time, or was it cut short? See: If my shift is cut short do I still get the full shift pay.
Was there an adjustment applied? See: What is an adjustment?
Are you on the standard payment timeline, or is the payment still processing? See: Payment Processing Times.
Did overtime rules affect your rate? See: How Overtime Pay is Calculated.
Are there any incentives or fees you weren't aware of? See: Incentives and What Is the ICBA Membership Fee?
If you've checked the above and still believe there's an error:
Go to the Payments tab in the app
Find the shift in question and tap on it for a detailed breakdown
Contact Traba Support with the shift date, location, the amount you received, and the amount you expected
Our team will review the shift record and, if an error is confirmed, issue an adjustment to correct your pay.
How long does a review take?
Most payment disputes are reviewed within 2–5 business days.