If you're having trouble clocking in at the start of your shift, try the following steps.
Step 1: Check your location settings
Traba requires access to your location to verify you're at the correct shift site. Make sure:
Location permissions for the Traba app are set to "Always" or "While Using"
Your phone's GPS is turned on
You are physically on-site at the correct address — the app verifies your location
Step 2: Check your internet connection
You need an active internet connection (Wi-Fi or mobile data) to clock in. If your connection is weak, move to an area with better signal.
Step 3: Try the QR code kiosk
Many sites have a QR code kiosk for clock-in. See: How do I scan the QR code at the kiosk?
Step 4: Restart the app
Close the app fully and reopen it, then try again.
Step 5: Contact Support immediately
If none of the above works, contact Traba Support right away. Do not begin working without clocking in — unrecorded time cannot be paid. Let the on-site supervisor know you are experiencing a technical issue so they are aware.