We understand plans change, life happens, and sometimes you cannot go to a shift you've signed up for. In this case, you MUST cancel the shift in your app. Below are screenshots on how to do so:
This includes not only the immediate cancellation process but also the potential impact on your account standing and eligibility for future shifts. By canceling on time and communicating appropriately, you can minimize any negative repercussions.
Important things for you to consider:
Please aim to cancel a shift at least 18 hours before the shift starts to avoid any penalties to your metrics or risks of temporary account suspensions. If it is within 18 hours of your shift, please try your best and explore all options to try to make it to your shift. That would be the most beneficial for both you and the business.
If you do not cancel the shift and do not show up to the shift, you will be tagged as a no-show, which will suspend your Traba account for 7 days. It is always better to cancel a shift than not cancel and not show up.
Even if it is an unavoidable emergency like a doctor's appointment or illness, cancel the shift on the app, and you can later send us supporting documents (like a doctor's note) to have your metrics and account reinstated. Reasons like transportation issues, severe weather, or car trouble are not considered valid excuses.
Canceling or missing shifts can affect your ability to work for the same business in the future. Some businesses enforce stricter rebooking policies and may no longer consider you for their shifts.
Late cancellations accumulate penalty points that contribute to your 30-day rolling total. Too many penalty points can result in the temporary suspension of your Traba account.
Frequent no-shows and late cancellations might limit the number of shifts you're eligible for across the platform due to your account standing.