If your shift is canceled within 18 hours of the shift start then you will be paid between $20-$50 as compensation for the shift (unless it is canceled due to extreme weather, then there is no compensation). Claims for shifts canceled months earlier will not be processed, so it is important to report cancellations promptly.
If you arrive at a shift on time/ early but are turned away, then you will also be compensated between $20-$50 as compensation, providing no other issues have occurred (such as incorrect attire, you have been blocked by another agency to work with that company, etc...), if you are late then you do not qualify for any compensation. Workers must also ensure they report turn-away incidents promptly to qualify for compensation.
If you were turned away or your shift was cancelled on arrival, here's what to do:
Do not leave the worksite yet. Contact Traba support through the app immediately and let us know you were turned away.
Open the Traba app → tap the chat icon → select your shift → select "I was turned away."
Provide: the time you arrived, the company name, and the name of the supervisor who turned you away.
Our team will verify and process your compensation.
If you get canceled off a shift because a business blocks you for performance or behavior-related issues, you may not receive any compensation. Workers may also be disqualified from compensation if they fail to meet attendance requirements, violate worksite policies (e.g., incorrect attire), or do not confirm their shift and respond to messages or calls within 2 hours of the shift start.
Compensation Table
Situation | Compensation |
Shift cancelled within 18 hours of start | $20–$50 |
You arrived on time and were turned away | $20–$50 |
You arrived late and were turned away | No compensation |
Shift cancelled due to extreme weather | No compensation |
You were blocked by the business for conduct/attire | No compensation |
Virtual/phone/interview shifts | No compensation |
What NOT to do
❌ Do not leave without contacting support — we need to document your arrival.
❌ Do not assume the pay is automatic — you must report the turn-away through the app.
❌ Do not attempt to clock in after being told to leave.
Frequently Asked Questions
1. Will I be compensated if I miss a shift? No, Traba does not offer compensation for missed shifts, even if the worker arrives only a few minutes late.
2. What should I do if I’m turned away from a shift? If you believe you were turned away for reasons beyond your control, gather details from the on-site supervisor and ensure your arrival time met the required check-in window before requesting compensation.
3. Can I receive compensation for a shift canceled months ago? No, compensation claims must be reported promptly to verify eligibility. Late claims will not be processed.