If your shift is canceled within 18 hours of the shift start, then you will be paid between $20-$50 as compensation for the shift (unless it is canceled due to extreme weather, then there is no compensation).
If you arrive at a shift on time/ early but are turned away, then you will also be compensated between $20-$50 as compensation, providing no other issues have occurred (such as incorrect attire, you have been blocked by another agency to work with that company, etc…), if you are late and get turned away for any reason, then you do not qualify for any compensation.
If you were turned away or your shift was cancelled on arrival, here's what to do:
Do not leave the worksite yet. Contact Traba support through the app immediately and let us know you were turned away.
Open the Traba app → tap the chat icon → select your shift → select "I was turned away."
Provide: the time you arrived, the company name, and the name of the supervisor who turned you away.
Our team will verify and process your compensation.
If the shift is a Virtual/ Online/over-the-phone shift and that gets canceled, then there is also no payment, as any and all interview shifts are also not paid.
If you get canceled off a shift because a business blocks you for performance or behavior-related issues, you may not receive any compensation. Please also note that if you are removed/ canceled from a shift within 2 hours of the shift start and you had not confirmed your shift, your location was not on, and you had not responded to our messages or calls, then you will also receive no compensation.
Compensation Table
Situation | Compensation |
Shift cancelled within 18 hours of start | $20–$50 |
You arrived on time and were turned away | $20–$50 |
You arrived late and were turned away | No compensation |
Shift cancelled due to extreme weather | No compensation |
You were blocked by the business for conduct/attire | No compensation |
Virtual/phone/interview shifts | No compensation |
What NOT to do
❌ Do not leave without contacting support — we need to document your arrival.
❌ Do not assume the pay is automatic — you must report the turn-away through the app.
❌ Do not attempt to clock in after being told to leave.