If your shift is canceled within 18 hours of the shift start then you will be paid between $20-$50 as compensation for the shift (unless it is canceled due to extreme weather, then there is no compensation). Claims for shifts canceled months earlier will not be processed, so it is important to report cancellations promptly.
Shifts cannot be canceled after the scheduled start time. If a shift has already started, it cannot be retroactively canceled.
Overview of Shift Cancellations
System Updates: When a shift is canceled, it will no longer appear as assigned to you in the app. If you see a similar shift posted, it is a new, available shift, not your canceled one. You can sign up for the new shift directly in the app.
Alternative Work: If all your shifts are canceled, the system will attempt to match you with a new job. You can also browse available shifts in the app and join waitlists for full shifts.
If you arrive at a shift on time/ early but are turned away, then you will also be compensated between $20-$50 as compensation, providing no other issues have occurred (such as incorrect attire, you have been blocked by another agency to work with that company, etc...), if you are late then you do not qualify for any compensation. Additionally, your phone must be on, and location sharing should be active during your shift to verify your presence at the location.
If you pick up a shift and then removed within 10 minutes, then there will also be no compensation.
If you have already clocked in or signed the timesheet, ensure your compensation is processed by contacting support if needed.
If you were turned away or your shift was cancelled on arrival, here's what to do:
Do not leave the worksite yet. Contact Traba support through the app immediately and let us know you were turned away.
Open the Traba app → tap the chat icon → select your shift → select "I was turned away."
Provide: the time you arrived, the company name, and the name of the supervisor who turned you away.
Our team will verify and process your compensation. If you are marked as a no-show after a cancellation, provide location evidence or confirmation from the supervisor to resolve the dispute.
If you get canceled off a shift because a business blocks you for performance or behavior-related issues, you may not receive any compensation. Workers may also be disqualified from compensation if they fail to meet attendance requirements, violate worksite policies (e.g., incorrect attire), or do not confirm their shift and respond to messages or calls within 2 hours of the shift start.
Compensation Table
Situation | Compensation |
Shift cancelled within 18 hours of start | $20–$50 |
You arrived on time and were turned away | $20–$50 |
You arrived late and were turned away | No compensation |
Shift cancelled due to extreme weather | No compensation |
You were blocked by the business for conduct/attire | No compensation |
Virtual/phone/interview shifts | No compensation |
What NOT to do
❌ Do not leave without contacting support — we need to document your arrival.
❌ Do not assume the pay is automatic — you must report the turn-away through the app.
❌ Do not attempt to clock in after being told to leave.
Please note: Compensation can also depend on the business you were booked with. Some businesses set their own cancellation and turn-away policies, which may differ from the standard amounts. When you report a claim, we verify the specific business's policy before processing, so the outcome can vary by business.
Business-specific exceptions
Some businesses have their own compensation rules that override the standard policy above. If your shift was with one of these businesses, the rule listed for that business applies instead. If you're not sure whether your business has its own policy, reach out to Traba support, and we'll check it for you before you file a claim.
Veho: Compensation applies only if your shift was cancelled, or you were removed, less than 4 hours before the shift start time. Cancellations or removals more than 4 hours before the start are not eligible for compensation with Veho.
Frequently Asked Questions
1. Will I be compensated if I miss a shift? No, Traba does not offer compensation for missed shifts, even if the worker arrives only a few minutes late.
2. What should I do if I’m turned away from a shift? If you believe you were turned away for reasons beyond your control, gather details from the on-site supervisor and ensure your arrival time met the required check-in window before requesting compensation.
3. Can I receive compensation for a shift canceled months ago? No, compensation claims must be reported promptly to verify eligibility. Late claims will not be processed.
4. What happens if my shift is canceled after I've accepted it and arrived? You will be compensated for the day.
5. Why might a shift be canceled or shortened? Businesses may reduce the number of workers needed, leading to cancellations. Workers with the lowest scores may be removed automatically.
6. What happens if a business cancels my shift? The assignment is voided, and you may receive a follow-up invitation if the shift is rescheduled.