Skip to main content

W2 Onboarding - Step 1: Personal Information

K
Written by Kyle
Updated over a week ago

What you'll do: Enter your Social Security Number, address, bank information, and upload a photo.

Common Issues & Solutions

Issue

How to Fix It

"Invalid address" error

Your address needs to be verified by USPS. Double-check the spelling and format. If you believe your address is correct, contact support with proof of delivery (like a utility bill) and we can manually verify it.

SSN rejected

Re-enter your SSN carefully. It must be 9 digits with no dashes or spaces.

Profile photo rejected

Your photo must show your face clearly, be recent, not include other people, and have good lighting. Try taking it in a well-lit room.

Bank info not accepted

Check your routing and account numbers from a check or bank statement. Your routing number should be 9 digits.

Did this answer your question?