How to Check, Review, and Confirm Your Work Hours in the Traba App
Overview
Properly verifying and confirming your worked hours is crucial for receiving accurate payments and maintaining your work history. The Traba app provides tools to view, correct, and confirm your previous week’s work hours during specific review periods. This article outlines the steps and timelines for checking and confirming your hours, along with information on exceptions.
Step-by-Step Guide to Check and Confirm Hours
1. Accessing the Review Section
To check the hours you worked last week:
Open the Traba app.
Navigate to either of the following sections: - Earnings: This section lists logged work hours for confirmation. - Shifts: View completed shifts and their recorded hours here.
2. Understanding the Review Window
Traba operates a weekly review cycle for confirming hours:
Monday–Tuesday: A review window opens in the app, allowing you to verify your previous week’s hours. - Ensure your hours align with your shifts and timesheets.
3. Confirming Your Hours
During the review window:
Open the Earnings or Shifts section in the Traba app.
Locate the option to confirm your hours.
If you worked a Sunday shift, note that these hours are counted in the following week’s pay period.
Shifts worked across different calendar weeks may be paid in separate pay cycles. For example, shifts on Saturday and Sunday of one week will be paid together, while a shift on Monday of the following week will be paid in the next cycle.
Payment Processing Timeline
Confirmed hours are used to generate payments according to the following timeline:
Employer Review: After you confirm your hours, the business reviews them and matches them to their timesheets before payments are processed.
Wednesday evening: Paychecks are generated for the prior week’s confirmed hours.
Friday: Payments are deposited into your Zeal account.
Handling Holidays and Delays
If a holiday falls on a Monday, the payment process may be delayed by one business day. In such cases, expect the review and paycheck schedule to shift accordingly. If you encounter issues with receiving payments, such as missing pay for multiple shifts, it may be due to problems with your payment method. Common issues include:
Common Issues and Resolutions
1. Shift Not Appearing in the App
Reason: Shifts may not appear if the business has not yet submitted the timesheet or if there was an issue with clocking in or out.
Resolution: Ensure you clock in and out using the required method (e.g., kiosk or app). If you missed clocking in or out, complete a time correction form with your on-site supervisor to update the records.
2. Unable to Clock Out
Reason: Some worksites handle clock-outs manually, or there may be technical issues with the clock-out system.
Resolution: If you cannot clock out, notify your on-site supervisor immediately. They can verify your hours and ensure they are included in the payroll. For certain partners like Veho, hours must be confirmed with the client before payout.
3. Shift Still Marked as Clocked In
Reason: The system may still show you as clocked in if the timesheet has not been submitted or updated.
Resolution: Your clock-out status will be finalized once the business submits the timesheet. If the issue persists, contact your supervisor to confirm your hours.
4. Payment Delays
Reason: Payments may be delayed if there are discrepancies in the timesheet or if a holiday affects the processing schedule.
Resolution: Review your hours during the Monday–Tuesday review window and report any discrepancies. Ensure your hours are accurate and approved by the business.
Your bank declining the payment.
An inactive or outdated payment method on file. To resolve these issues, ensure that your payment method is updated and active in the app. If your bank is declining payments, contact them to address any issues, such as card activation.
Tracking Past Hours for Reference
To track past hours, go to the Shifts or Earnings sections of the Traba app and look for completed hours logged under previous weeks.
Related Tips
Why Haven’t I Been Asked to Confirm My Hours?: Only hours tied to recently processed paychecks can be reviewed and confirmed in the app. Make sure to check after the review window is open.
When to Approve Hours: It’s important to approve your hours during the Monday–Tuesday review window to avoid delays in processing.
Client-Specific Policies:
QuickBox: Hours must be confirmed with the client before they appear in the app and are processed for payment.
Veho: Traba cannot manually clock you out without verifying hours with the client, which may delay Quick Pay.
Exceptions: Handling Sunday Shifts
As noted, hours for shifts worked on Sunday are applied to the following week in the Traba system. Ensure you check the right pay period when confirming these hours.
Conclusion
Using the Traba app’s weekly review cycles, you can ensure your work hours are accurately logged, confirmed, and paid on time. By following the outlined steps and timelines, you’ll minimize errors and avoid delays in payment processing.