We understand that receiving a suspension or ban can be frustrating. Here's how to understand what happened and what your options are.
First, understand what happened
When your account is suspended or banned, you will receive a notification explaining the reason. Common reasons include:
Excessive cancellations or no-shows
Policy violations reported by a business
Background check issues
Fraudulent activity (e.g., falsified clock-in records)
See: Suspensions and Bans for a full explanation of how these are applied.
Suspensions vs. bans
A suspension is temporary. Your account is restricted for a set period, after which it is reinstated automatically or upon review.
A ban is a permanent removal from the platform.
How to appeal
If you believe your suspension or ban was applied in error:
Contact Traba Support through the app or via email
Clearly explain why you believe the action was incorrect
Include any relevant context or evidence (e.g., documentation of an emergency that caused a no-show)
What happens after you appeal?
Our team will review the case and respond within 5–7 business days. If the appeal is successful, your account will be reinstated. If it is not, we will explain our decision.
Please note: Not all appeals result in reinstatement. Repeated policy violations or bans for serious misconduct are generally not reversible.