An account Suspension is a temporary lock of your Traba account. The suspension will last 7 days. During this time, you will not be able to sign-up or attend shifts on Traba.
An account Ban is a permanent block of your account and will not be undone once placed.
There are various reasons that may lead to suspension: Consistently canceling shifts late, even though not all late cancellations lead to immediate suspension, increases the risk of penalties.
Failure to attend a scheduled shift without prior notification (referred to as a 'No Show')
Late cancellations of shifts (A cancellation within 18 hours of the shift start)
Repeated tardiness to shifts
Leaving a shift without informing on-site supervisors- Frequently canceling or modifying scheduled shifts without valid reasons
Additionally, if you are consistently late more than three times within a 30-day timeframe, your account may be banned permanently from Traba's services.
You may also appeal your suspension for other reasons, such as unforeseen emergencies, by providing relevant evidence. The Traba support team will assess the situation and determine whether penalties can be reconsidered.
Traba reserves the right to suspend or ban users for displaying inappropriate behavior during shifts or for violating the terms of service. Traba also provides a transparent process for resolving suspensions, including appeals and review of documented emergencies, ensuring fairness in account management.